Exorra is a premium marketplace that connects buyers with verified sellers offering unique products and services. We focus on quality, authenticity, and exceptional user experience, making it easy to discover items you won't find anywhere else.

Our platform features curated listings from verified sellers worldwide, secure payment processing, buyer protection, and comprehensive customer support.

Exorra stands out through:

• Verified Sellers: Every seller goes through a rigorous verification process
• Curated Products: We focus on unique, high-quality items rather than mass-produced goods
• Premium Experience: Professional design, intuitive interface, and exceptional customer service
• Secure Transactions: Advanced security measures and buyer protection policies
• Community Focus: We foster meaningful connections between creators and customers

Yes! Browsing and buying on Exorra is completely free for customers. You'll only pay for the products you purchase.

For sellers, we charge a small commission (2%) on completed sales to maintain the platform and provide ongoing support. There are no listing fees or monthly charges for basic seller accounts.

You can reach our customer support team through:

• Email: support@exorra.com
• Phone: +968 9123 6120
• Live Chat: Available on our website during business hours
• Help Center: Browse our comprehensive help articles

Our support team is available Monday-Friday, 9 AM - 6 PM EST.

Placing an order is simple:

• Browse products or search for specific items
• Click on a product to view details
• Select any options (size, color, etc.) if available
• Click "Add to Cart" or "Buy Now"
• Review your cart and proceed to checkout
• Enter shipping and payment information
• Confirm your order

You'll receive an email confirmation with order details and tracking information once your order is processed.

You can cancel or modify your order within 1 hour of placing it, as long as the seller hasn't started processing it.

To cancel or modify an order:

• Go to your account dashboard
• Find the order in "My Orders"
• Click "Cancel Order" or "Contact Seller" for modifications

After processing begins, you'll need to contact the seller directly through our messaging system.

We're sorry if you received a damaged or incorrect item. Here's what to do:

• Contact the seller within 48 hours of delivery
• Provide photos of the damaged/incorrect item
• The seller will work with you to resolve the issue
• If the seller doesn't respond or resolve the issue, contact our support team

Our Buyer Protection Policy ensures you'll receive a refund or replacement for any order that doesn't match the listing description.

After receiving your order, you can leave a review and rating (1-5 stars) for both the product and seller. Reviews help other buyers make informed decisions and help sellers improve their service.

You can only review products you've actually purchased, and reviews are published after a brief moderation process to ensure quality and authenticity.

To become a seller on Exorra:

• Create a seller account on our platform
• Complete the verification process (business documents, identity verification)
• Set up your seller profile with photos and description
• Wait for approval (usually 2-5 business days)
• Start listing your products or services

We carefully vet all sellers to maintain the quality and trustworthiness of our marketplace.

Exorra charges sellers:

• Commission: 2% of each sale
• Payment Processing: Standard payment processor fees (usually 2.9% + $0.30)
• Optional Features: Featured listings, promoted products (additional fees apply)

There are no monthly fees, listing fees, or setup costs. You only pay when you make a sale.

To list a product or service:

• Log into your seller dashboard
• Click "Add New Listing"
• Upload high-quality photos (up to 10 images)
• Write a compelling title and detailed description
• Set your price and shipping details
• Choose the appropriate category
• Review and publish your listing

Tips: Use clear, well-lit photos and write detailed descriptions to attract more buyers.

Payments are processed as follows:

• Digital Products: Payment released 24 hours after delivery confirmation
• Physical Products: Payment released 3-7 days after delivery confirmation
• Services: Payment released upon completion and buyer approval

Minimum withdrawal amount is $50, and withdrawals are processed within 1-3 business days.

We accept the following secure payment methods:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Debit Cards: All major debit cards
• Digital Wallets: Apple Pay, Google Pay
• Bank Transfer: For large orders (contact support)

All payments are processed securely through encrypted channels with industry-standard security protocols.

Absolutely! Your payment security is our top priority:

• SSL Encryption: All data is encrypted during transmission
• PCI Compliance: We meet the highest security standards for payment processing
• Secure Storage: We never store your complete payment information
• Fraud Protection: Advanced fraud detection and prevention systems

We use industry-leading payment processors like Stripe to ensure your information is always protected.

Refunds depend on the seller's return policy and the type of item:

• Physical Products: Most sellers offer 14-30 day return windows
• Digital Products: Typically non-refundable unless defective
• Services: Refund policies vary by provider
• Damaged/Incorrect Items: Full refund or replacement guaranteed

Check each listing for specific return policies. Our Buyer Protection Policy covers cases where items don't match their description.

Shipping costs vary by seller, item size, weight, and destination. Each listing shows:

• Shipping cost to your location
• Estimated delivery time
• Available shipping methods
• Any free shipping thresholds

Many sellers offer free shipping on orders over a certain amount. You'll see exact shipping costs at checkout before completing your purchase.

Delivery times depend on several factors:

• Processing Time: 1-5 business days (set by seller)
• Shipping Method: Standard (3-7 days) or Express (1-3 days)
• Location: Domestic vs. international shipping
• Product Type: Ready-to-ship vs. made-to-order items

Each listing shows estimated delivery times. You'll receive tracking information once your order ships.

Yes! Once your order ships, you'll receive:

• Email notification with tracking number
• Direct link to carrier's tracking page
• Order status updates in your account dashboard
• Delivery confirmation when package arrives

You can also track your order anytime by logging into your account and viewing "My Orders."

Creating an account is free and easy:

• Click "Get Started" or "Sign Up" on our homepage
• Enter your email address and create a password
• Fill in your basic information (name, address, etc.)
• Verify your email address
• Complete your profile

You can also sign up using your Google or Facebook account for faster registration.

If you've forgotten your password:

• Click "Forgot Password" on the login page
• Enter your email address
• Check your email for a reset link
• Click the link and create a new password
• Log in with your new password

If you don't receive the reset email, check your spam folder or contact our support team for assistance.

We take your privacy seriously and protect your information through:

• Data Encryption: All personal data is encrypted at rest and in transit
• Limited Access: Only authorized personnel can access your information
• No Sharing: We never sell or share your data with third parties
• Secure Servers: Industry-standard security protocols and monitoring
• Privacy Controls: You control what information is visible to other users

Read our complete Privacy Policy for detailed information about data collection and usage.

Yes, you can delete your account at any time:

• Go to your Account Settings
• Scroll down to "Delete Account"
• Follow the confirmation process
• Your account and personal data will be permanently removed

Note: This action cannot be undone. Make sure to download any important data before deleting your account.